Support Request Form

If you are in need of technical support to help resolve an issue with your computer then please fill out the following support request form. Submission of this form will perform an extensive search of our support knowledge base and find a recommended solution for your specific problem.

Your name

Machine name

If unsure of the machine name, enter your name again

Today's date

Date of first occurence

Problem severity

Minor

Is the computer unexpectedly noisy?

If yes, what type of noise?

Grinding

Pig Farting

Rattling

Sandpaper

Scraping

Whining

Whirring

Is there a smell of burning?

If yes, is the equipment on fire?

If yes, why are you sitting in front of it?

Is the problem repeatable?

If no, why are you worried about it?

If yes, why are you still doing that?

What were you doing (with the computer) at the time the problem occurred?

If nothing, explain why you were logged in.

Are you sure you aren't imagining the problem?

Do you have an independent witness of the problem?

Describe the problem.

Now describe the problem accurately.

Speculate wildly about the cause of the problem.