If you are in need of technical support to help resolve an issue with your computer then please fill out the following support request form. Submission of this form will perform an extensive search of our support database and find a recommended solution to your specific problem.

Your name:
Machine name:
Today's date:
Date of first occurence:
 
Problem Severity: Minor
Minor
Minor
Minor
What are the problem areas? Communications
Disk
Manager
Manufacturer
Mouse
Network Rats
Screen
User
Everything
Duh, I Don't Know
 
Is it plugged in? Yes No
Is it turned on? Yes No
Has it been stolen? Yes No
Have you tried to fix it yourself? Yes No
If 'Yes', did you put everything back the way it was? Yes No
Have you made it worse? Yes No
Have you read the manual? Yes No
Are you sure you read the manual? Yes No
Are you absolutely certain that you've read the manual? Yes No
Did you understand it? Yes No
If 'Yes', then why can't you fix it yourself?
 
Is the equipment unexpectedly noisy? Yes No
If 'Yes', what sort of noise? Grinding
Pig Farting
Sandpaper
Scraping
Rattling
Whining
Whirring
Is there a smell of burning? Yes No
If 'Yes', is the equipment on fire? Yes No
If 'Yes', why are you sitting in front of it?
Is the fault repeatable? Yes No
If 'No', why are you worried about it?
If 'Yes', why are you still doing that?
 
What were you doing (with the computer) at the time the fault occurred?
If 'Nothing' explain why you were logged in.
 
Are you sure you aren't imagining the problem? Yes No
Do you have an independent witness of the problem? Yes No
 
Describe the problem.
Now describe the problem accurately.
Speculate wildly about the cause of the problem.